IRG CURRENT VACANCIES

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Ibiza Rocks Hotel, Customer Care Team

2 open positions

Role purpose

Assist the guests both hotel and events so that the business achieves CS targets across departments by the end of the season. Ensure negative reviews and post departure complaints are low by assisting, logging, following up and resolving issues during stay / visit.

Assist in ensuring the business reputation is protected by assisting and logging all details of issues and incidents and keeping incidents confidential. Promote

positive reviews to guests.

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Sant Antoni de Portmany, Spain

Customer Service

Seasonal

528, Customer Care Team

2 open positions

Role purpose

Responsible for overseeing the Customer Service team and making sure guests receive the best possible experience. This includes handling complaints and incidents, looking after guest safety and wellbeing, keeping accurate records, and ensuring company procedures are followed. The role also involves supporting, motivating and developing the team, while working closely with the Customer Service Manager to achieve company goals.

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Sant Antoni de Portmany, Spain

Customer Service

Seasonal

IRG CURRENT VACANCIES

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Ibiza Rocks Hotel, Customer Care Team

2 open positions

Role purpose

528, Customer Care Team

2 open positions

Role purpose

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