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Pikes Marrakech Suite

The safety of our Guests and employees is of utmost importance at Pikes.

Please Read carefully.


Staff guidelines for fire safety in Marrakech Suite PIKES IBIZA:

  • Look out for flammable fabrics or decorations near air conditioning or lights etc.

  • Watch for overloaded sockets, tangled cables, or flickering lights.

  • Keep fire exits completely clear and check that signs are visible.

  • Report blocked exits immediately.

  • Ensure equipment is kept away from walls, curtains/furnishings, or people. 

  • It is NOT allowed flames or candles inside unless authorised.

  • Politely stop anyone smoking near or inside the marquee.

  • If you see smoke or fire, shout "FIRE!" and evacuate everyone.

  • Don’t fight the fire unless trained and it’s very small.

  • Know where fire extinguishers and exits are located.

  • Never ignore a fire risk, always report it to your supervisor Response Guide

This guide outlines the Mandatory Emergency procedures for all employees working across hotel operations and event environments. The safety of our guests, clients, contractors, and colleagues is our highest priority.

Awareness and Vigilance

  • Be aware of your surroundings at all times.

  • Monitor guest behaviour, crowd dynamics, and environmental hazards.

  • Pay attention to instructions from Supervisors, Managers, Event Control, or Security teams.

Awareness and vigilance are the first and most important steps in preventing and managing emergencies.

Recognise Emergency Situations

Situations that may require stopping an event or activating an emergency evacuation:

  • Medical emergencies.

  • Security threats.

  • Fire or smoke incidents in hotel or event spaces.

  • Crowd control or crowd surge incidents.

  • Structural or technical hazards.

Early recognition and rapid reporting can prevent escalation and protect lives.

Immediate Communication

If you identify an emergency:

  • Contact your Immediate Supervisor, Team Leader immediately or Security.

  • Clearly report:

    • What is happening.

    • Exact location.

    • Number of people involved.

    • Any immediate danger.

If using two-way radio communication:

  • Switch to Emergency Channel.

  • State your department and location clearly.

  • Keep Emergency Channel free of unnecessary conversation.

Follow Instructions

  • Follow directions from your Immediate Supervisor/Designated Authority/Security.

  • Do not take independent action unless required to protect immediate life safety.

  • Remain calm and professional.

Evacuation Procedures

If evacuation is required:

  • The fire alarm will sound.

  • Follow established evacuation routes immediately.

  • Assist guests calmly and confidently.

  • Cooperate with Security and crowd control personnel.

  • Be familiar with evacuation maps in your department.

Never delay evacuation.

Move to Safe Locations

  • Proceed to the designated assembly point or safe location.

  • Avoid panic.

  • Help others where safe to do so.

  • Do not compromise your own safety.

Managers will conduct a role call at the assembly point.

Stay Informed

  • Participate in the roll call procedure.

  • Stay at the designated meeting point until authorised to leave.

  • Only rely on Official Communication Channels.

  • Do not spread unverified information.

Interaction with Emergency Services

If emergency services arrive:

  • Follow their instructions immediately.

  • Provide clear, factual information if requested.

  • Do not interfere with their operations.

Emergency services have authority once on site.

What NOT To Do During an Evacuation

During an emergency evacuation, you must NOT:

  • Use elevators

  • Delay evacuation to collect personal belongings

  • Create panic

  • Block emergency exits

  • Ignore alarms or warnings

  • Use mobile phones excessively

  • Rush, push, or run unnecessarily

  • Return to the building before clearance

  • Ignore instructions from emergency personnel

  • Fail to assist people with disabilities

  • Spread rumours

  • Ignore safety drills

Post-Emergency Procedures

After the incident:

  • Follow instructions from Managers and Supervisors.

  • Attend company briefings or information sessions.

  • Provide constructive feedback on the response process.

Reporting Post-Emergency Concerns

If you have concerns or suggestions regarding the emergency response:

Report to:

  • Your Supervisor

  • Your Manager

  • HR Department

Confidential reporting channels:

All reports will be treated with confidentiality and professionalism.



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