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2026 OUR IRG CUSTOMERS SURVEY FEEDBACK MENTIONS.... 

IRIRG Team Members Recognised by Our Guests 

Our guests continue to recognise the incredible people behind the Ibiza Rocks Group experience. This month, we'd like to celebrate the team members who were personally mentioned in our guest survey results. 


IRG Customer Service Guidelines

"At IR Group, authentic customer service is at the heart of everything we do. Our commitment is to listen, respond, and deliver solutions that exceed our customers' expectations, ensuring every interaction is handled with professionalism, care, and efficiency."

Nicola White
IRG Customer Service Manager

It's All About You......

Staff that have been mentioned in our IRG Customer Survey Feedback. (From June onwards)


Juan Carlos 

IRH Lifeguard /Chill Pool Team

"The lifeguard Jaun is an absolute legend."

 "Juan Carlos was really friendly, helped with a small issue with plasters. He was terrific and we will be back to see him again!"

 "Juan Carlos was the star of the hotel, he assisted me with first aid when I hurt my foot, he was really informative with places to go and see and just a really great guy. I will be back just to see him!"

 "Especially Juan Carlos, knowing that there are people here with his level of professionalism and humanity is worth its weight in gold."

"To be able to mix kindness with a firm line for BS is a deep skill, and he made the choice of hotel worthwhile."

"Best time ever at the chill pool with our friends Juan Carlos…"


Carmela, Fénix, Nick, Alex, Ruben, Nico

PIKES F&B and Events Teams

"Carmela... gave us the whole tour... could not have been more welcoming and helpful... made it an unforgettable experience... your passion for Pikes shines through and you are a credit to such an iconic place."

"Nick is attentive, professional and friendly."

"Alex, who clears the glasses at the club, is incredibly fast and very kind."

"Fénix... is very attentive and professional."

"Ruben... is professional and friendly."

"Nico, a very pleasant waiter." 


Pedro, Door Staff, Bar Staff, Customer Care.

528 IBIZA

"Shout out to barman Pietro!"

"Found the staff helpful especially customer care lady who helped me to help a friend in need. She was so kind and helpful at a worrying time."

"Overall a nice event... Staff was friendly."

"Espectacular. Sonido, ambiente, simpatía de los trabajadores... Una tarde/noche magnífica. De diez." ("Spectacular. Sound, atmosphere, friendliness of the staff... a magnificent afternoon/evening. 10/10.")

"Great venue, friendly staff, DJs were amazing."

"Friendly staff make a difference, and most were."


Rosario

IRH Event F&B Team

"We had the best time, Rosiario was so accommodating and just wonderful to us all day! We cannot thank her enough!"

"Rosario was amazing, great service, lovely time."

"Great bar service from Rosario, made us feel very welcome."

"Special thanks to Rosario, she honestly made our trip! The absolute best service, she is a credit to your team."

"Rosiario was so accommodating and just wonderful to us all day! We cannot thank her enough!"

"Rosario makes the best margaritas!! Muy guapaaaaa"

"Rosarıo ıs wınner of my heart and thıs party, wıthout all ıs
dıferent. Thanks for your servıce and your energy!!!! The best
margarıtas!!✨✨✨✨"

"Rosario of grey goose bar is the best kind of the waitress and
hers blue lagoose is spectacular!"   

"Rosario and Sara were the best and most lovely servers creating
amazing drinks with a smilie and really made my experience at
Ibiza Rocks:)"

"Rosario pours the best pornstar martini’s in Ibiza!"

"Rosario was amazing, she served us all day and was
super attentive and friendly! 10/10 experience"

"Thank you Rosario, made me an off the menu cocktail

and it was perfect! Great service. Will he returning x"





Mauro, Pietro, Jorge, Lucia, Manso, Leo (Lion). 

 IRH Chill Pool Team

"Shout out to barman Pietro!"

 "The staff behind the bar are just so professional, especially Lucia…"

 "Especially Lucia, Jorge y Manso, they made us the best cocktails ever."

 "Thanks Ibiza Rocks for the hospitality, will be back soon."

"Especially Lucia, Jorge y Manso, they made us the best cocktails ever."

"Manso… made us the best cocktails ever."

"All the stars go to the best barman Pietro! What a great service… I recommend."

"What really made our stay special was Lion."

"Lion, you are honestly the heart of the place!"

"Mauro behind the bar – the best cocktails ever..."


Reception Team 

IRH Reception Team

"Wonderful experience. Thank you, Sandra!!!!"

 "Special mention goes to Sandra, whose warmth and dedication made my experience even better."

 "The best thing about the hotel was the service from Sandra and her team; they were lovely, always ready to help with recommendations and make our stay more comfortable."

"He especially highlighted the work of Sandra and her reception team."

 "We would like to especially thank  the entire reception team for their wonderful service."

"They made us feel right at home, always smiling, ready to help, and facilitating any enquiries or requests we had."