Ibiza Rocks Hotel, Customer Care Team
Sant Antoni de Portmany,
Spain
Assist in ensuring the business reputation is protected by assisting and logging all details of issues and incidents and keeping incidents confidential. Support the wider teams in any issues and incidents with guests.
Ibiza Rocks Group is a dynamic hospitality and entertainment group in Ibiza, bringing together distinctive hotels, music, events, dining and nightlife experiences. With a portfolio of unique brands, the group combines Ibiza’s vibrant culture with memorable guest experiences across its venues.
Responsibilities
- ● Complaint handling.
- ● Incident handling.
- ● Safety and wellbeing of the guests.
- ● Overall Health & Safety
- ● Detailed logging of all complaints and Incidents.
- ● Overall Customer Service.
Must Have
- ● 'Can do' positive attitude
- ● Empathy
- ● Strong interpersonal & communication skills
- ● Strong Customer Service skills
- ● Team player
- ● Ability to work in a fast past environment
- ● Problem Solving
- ● Organisation and prioritisation
Nice to have
- ● Spanish
- ● Experience working with the youth
- ● Hotel / Events experience
- ● Experience in customer service
What's great in the job?
- Great team of smart people, in a friendly and open culture
Be at the heart of Ibiza’s vibrant hospitality and nightlife scene.
Welcome guests and create memorable first impressions.
Meet people from all over the world.
Be part of a passionate, dynamic team.
Develop your leadership, communication, customer service and hospitality skills.
What We Offer
We offer the opportunity to grow within a dynamic hospitality and entertainment group, with a collaborative working environment, opportunities for development, and the chance to contribute to the continued success of Ibiza Rocks Group.