Pikes Ibiza, Concierge
Sant Antoni de Portmany,
Spain
The Concierge at Pikes Ibiza plays a key role in driving food and beverage revenue, building strong relationships with external concierge partners and delivering exceptional guest experiences.
The role combines proactive sales, reservation management and outstanding customer service, ensuring bookings, payments and guest requests are handled accurately and efficiently while supporting seasonal targets and maintaining the unique Pikes brand experience.
Ibiza Rocks Group is a dynamic hospitality and entertainment group in Ibiza, bringing together distinctive hotels, music, events, dining and nightlife experiences. With a portfolio of unique brands, the group combines Ibiza’s vibrant culture with memorable guest experiences across its venues.
Responsibilities
- Driving enhanced client experiences & packages to increase sales revenue.
- Creating and managing group restaurant reservations ensuring all payments are processed and recorded correctly.
- Liaising with our internal finance department to ensure all reconciliation and reporting are aligned.
- Building rapport with on island concierge companies and being proactive in publicising our events and restaurant.
- Providing potential clients with detailed and exact information regarding our brand, enhanced experiences, restaurant and events - leaving a lasting positive impression.
- Liaising closely with our food & beverage manager to ensure all reservations and expectations are aligned (handover of special requests and payments processed.)
- Proactively seek and develop new relationships with external concierge clients and partners.
Must Have
- Strong administrative, excel and POS experience.
- Target sales experience
- Demonstrated sales experience within a high end environment with high end clients.
- Experience working in a customer service sector with pride in appearance and a positive demeanour.
- Strong communication skills, both verbal and written.
- Flexibility to work different shifts, including weekends and holidays.
- Native or advanced level of English.
- Knowledge of Ibiza as an island.
Nice to have
- Knowledge of Ibiza Rocks Group and above all Pikes as a brand.
- Other languages
- Well established 'on island' concierge relationships
What's great in the job?
- Great team of smart people, in a friendly and open culture
Be at the heart of Ibiza’s vibrant hospitality and nightlife scene.
Welcome guests and create memorable first impressions.
Meet people from all over the world.
Be part of a passionate, dynamic team.
Develop your sales, communication, customer service and hospitality skills.
What We Offer
We offer the opportunity to grow within a dynamic hospitality and entertainment group, with a collaborative working environment, opportunities for development, and the chance to contribute to the continued success of Ibiza Rocks Group.